The hosting service “Link-Host.net” provides its services based on a public offer agreement. This means that to enter into a contract, you do not need to sign it; it’s enough to simply agree with the terms of the offer by checking the corresponding box during registration.
1. Subject of the contract.
1.1. Under the Fee-based Service Agreement, the Contractor commits to provide services (perform specific actions or carry out a specific activity) upon the Client’s request, and the Client agrees to pay for these services.
1.2. For the purposes of this Contract, the service refers to the Contractor providing the Client with the following services:
1.3. Account creation (with the provision of a unique username and password that allows them to post their information on the Contractor’s server);
1.4. Allocating disk space on the Contractor’s server for the Client in accordance with the chosen and paid tariff plan for website hosting;
1.5. Supporting the primary and secondary DNS name servers for the domains in use;
1.6. The ability to set up email addresses with a total storage capacity at any given time within the quota provided by the chosen and paid tariff plan;
1.7. The ability to use all available programs and functions in accordance with the chosen and paid tariff plan;
1.8. Client’s ability to receive the necessary consultations for connecting to the service and setting up software via email and through the technical support ticket system.
2. General Provisions.
2.1. Upon conclusion of this Agreement, the Contractor performs the initial setup and configuration of the virtual web server and provides the Client with the necessary information for administering the virtual web server and transferring an existing or registering a new domain name.
2.2. The Contractor registers the Client’s domain name according to the current tariffs. The Client acts as the owner of the domain.
2.3. The Contractor provides basic protection against viruses and filters mail attachments for incoming and outgoing email.
2.4. The Contractor offers protection for incoming mail against spam (anonymous, unsolicited bulk email distributions). Email messages are not deleted but are marked as spam.
2.5. Creating backup copies of the Client’s data (“backup”) does not violate the confidentiality of the Client’s information.
3. Cost of Services and Payment Terms.
3.1. The CONTRACTOR provides the CLIENT with services in the volume and on the terms stipulated by this Agreement and its Annexes, and the CLIENT pays for these Services in the terms and conditions provided for in this Agreement.
3.2. The payment date is considered the date when the Client’s funds are received into the Contractor’s bank account.
3.3. The Contractor has the right to change the cost of its services at any time.
3.3.1. Price reductions or increases do not affect Clients who have already entered into a contract with the Contractor.
3.4. The Client’s balance is reset 60 days after the order’s blockage, provided there are no other active orders in the account or orders that have been blocked for more than 30 days.
4. Quality Assurance of Services.
4.1. The Contractor is not responsible for the quality of communication channels that go beyond the limits of its network configuration.
4.2. The Contractor provides the Client with the opportunity to receive consultations via email, as well as in an automated customer support system (tickets).
4.3. The scope of consultations is limited to specific questions related to the provision of the service and questions related to the configuration of the specialized software provided.
4.3.1. The Contractor does not provide the Client with services related to configuring third-party software or scripts, programming, layout, or other services not specified in this agreement.
4.4. The Contractor takes the standard technical and organizational measures in the Internet to ensure the confidentiality of information received, stored, or sent by the Client.
5. Term and Termination of the Agreement.
5.1. The Agreement comes into effect from the moment the Client makes a prepayment for the services provided under this Agreement.
5.2. The validity of this agreement can be terminated at the initiative of the Client, in the absence of direct fault of the Contractor, based on a notice provided in written form and sent to the Contractor no later than 30 days after the start date of the agreement. In this case, the unused balance of funds is refunded to the Client.
5.3. The validity of this agreement can be terminated at the initiative of the Contractor, based on a notice provided in written form and sent to the Client. In this case, the unused balance of funds is refunded to the Client.
6. Rights and Obligations of the Parties.
6.1. OBLIGATIONS OF THE CONTRACTOR:
6.2. From the moment of signing this Agreement, provide the Client with services in accordance with the tariff plan.
6.3. Maintain the confidentiality of the Client’s information received during registration.
6.4. Ensure the uninterrupted operation of the equipment used to provide services to the Client under this Agreement for the entire term of this Agreement, excluding periods of scheduled and unscheduled maintenance, which shall not exceed 48 hours per month. In case of scheduled equipment maintenance, the Contractor must notify the Client of possible disruptions related to the scheduled technical service. Notification is made via email or on the Contractor’s website at http://link-host.net.
6.5. In case of complete or partial physical destruction of the equipment, the Contractor is obliged to restore the operation of the virtual web server within no more than 5 (five) working days.
6.6. OBLIGATIONS OF THE CLIENT:
6.7. To pay for the services on time and in full in accordance with the Contractor’s chosen tariff plan.
6.8. Unconditionally comply with the Terms of service provision as stated in Annex No. 1.
6.9. Ensure the confidentiality of their account information (username and password) obtained from the Contractor in accordance with this Agreement.
6.10. Do not cause damage to the software shell, technical and software tools, node machines of the Contractor and third parties.
6.11. RIGHTS OF THE CONTRACTOR:
6.12. To suspend the provision of services to the Client in cases of:
– late payment by the Client for the Contractor’s services;
– violation of the rules stated in Annex No.1.
6.13. RIGHTS OF THE CLIENT:
6.14. To demand from the Contractor the provision of services in accordance with the terms of this Agreement.
The Client has the right to free technical support in case of interruptions and other questions related to the operation of the virtual web server.
The Client has the right to receive information about free disk space and the operation of software. This information is freely available from the virtual web server control panel.
The Client is entitled to free technical support in case of interruptions and other issues related to the operation of the virtual web server. Technical support is provided from 10:00 to 22:00 by email and through the ticket system. At other times, support is provided only through the ticket system.
7. Responsibility of the Parties.
7.1. The Contractor shall not be held liable to the Customer or any third parties for any delays, interruptions, damages, or losses arising from:
defects in any electronic or mechanical equipment that does not belong to the Contractor;
issues in data transmission or connection that occurred not due to the fault of the Contractor.
7.2. The Contractor reserves the right to suspend the service to the Customer until all circumstances are clarified in the following cases:
the Customer posts information on their virtual web server that insults the honor and dignity of other individuals;
the Customer installs incorrect software on their virtual web server, which leads to disruptions in the services provided by the Contractor;
the Customer posts information on their virtual web server that violates copyright.
7.3. The Contractor is not responsible for the content of information posted by the Customer.
7.4. The Contractor does not control the flow of information available through the Internet, which may include materials undesirable to the Customer, specifically those of an explicitly sexual nature or containing personally offensive information to the Customer, and bears no responsibility for them.
7.5. The Contractor reserves the right to immediately suspend services to the Customer upon determining any support or use of spam activity, including but not limited to the following actions:
promoting one’s web pages by sending spam;
posting, distributing, or reproducing materials that are wholly or partially protected by copyright or other rights without the permission of the rights holder;
bulk spam distribution from any subnet by any methods;
conducting bulk advertising activities on third-party resources without the consent of their owners, including mass advertising messages;
any support for spam, hacking, cracking, and other illegal activities on the Internet.
7.6. The Contractor is not responsible for the consequences of the Customer disclosing their account information (username and password).
7.7. The Contractor bears no responsibility for infringements upon the rights of third parties resulting from the Customer’s actions in posting information and/or other actions undertaken using the services provided by the Contractor.
7.8. The Customer is solely responsible for the security of their account details (username and password) and for any losses or damages that may arise from unauthorized use of this information. In the event of loss or unauthorized access to account details (username and password), or the possibility of such a situation arising, the Customer has the right to submit a request to the Contractor’s Technical Support Service. At the same time, the Contractor reserves the right to block access to the Customer’s account to detect unauthorized connections.
7.9. The Contractor is neither a defendant nor a respondent regarding any obligations and expenses related to the breach of the terms of this Agreement by the Customer or other persons using the Customer’s username and password.
8. Procedure for Considering Claims and Disputes.
8.1. Disputes and disagreements under this agreement are resolved by the parties through negotiations.
9. Force Majeure.
9.1. The parties are released from liability for partial or complete non-performance of obligations under this Agreement if such non-performance is due to force majeure, i.e., extraordinary forces and unavoidable circumstances beyond reasonable control. Such circumstances may include, but are not limited to: natural disasters; natural and industrial catastrophes; terrorist acts; military actions; civil unrest; acts by state authorities or local self-government bodies containing prohibitions or restrictions related to the activities of the parties under this Agreement; and other circumstances that cannot be foreseen or prevented, including telecommunication or power network failures, unlawful actions of third parties, and consequences of malicious software.
9.2. In the event of force majeure, the party unable to fulfill its contractual obligations shall promptly notify the other party of the commencement and termination of the aforementioned circumstances, but in any case, no later than 14 days after their onset. Failure to notify in a timely manner of force majeure circumstances deprives the respective party of the right to be exempted from contractual obligations due to these circumstances.
Annex No. 1
List of rules for using hosting.
On the server, it is prohibited to host information that:
- Offends the honor and dignity of other individuals.
- Violates the laws of the USA and EU.
- Promotes violence.
Spam in any form is forbidden. Users engaging in spam activities will be blocked without the possibility of refunding unused funds.
Pornography, violence, and materials that violate copyright are strictly prohibited.
It is prohibited to host on the server:
Unoptimized scripts causing excessive server load.
Email sending scripts handling more than 100 emails per hour.
Using Link-Host.net SMTP servers for mass email distribution.
Scripts or software that actively consume network resources.
Any software detected by antivirus programs as malicious software, as well as botnets, exploits, shells, etc.
Each VPS has a traffic limit of 20TB (20,000 GB) per month.
Accounts with expired payment are automatically deleted after 60 days.
For clients participating in the Link-Host.net affiliate program, the following actions are strictly prohibited:
Sending spam with affiliate links.
Placing affiliate links on websites that violate the laws of USA and EU.
Registering using your own affiliate link.
Running contextual advertising on the brand.
